Privacy Policy

1. Introduction

Bhagi's Kitchen ("we", "us", or "our") operates a website and application (the "Services") that enables users to browse a menu, generate order summaries, and communicate orders for fulfilment.

This Privacy Policy explains how we collect, use, process, and disclose your personal information.

By accessing or using the Services and submitting your information, you consent to the collection and use of your data in accordance with this Privacy Policy.

2. Nature of the Platform

Our Services are independently developed and hosted using third-party infrastructure providers. We operate solely as a menu display and order coordination platform.

We do not process or facilitate digital payments. All payments are completed independently by users through third-party UPI applications.

3. Personal Information We Collect

We collect personal information that you voluntarily provide when placing an order, including:

• Full name
• Mobile number
• Delivery address
• Email address (optional)
• Order details and preferences

We may also process limited technical data such as IP address, device type, and basic request metadata strictly for operational and security purposes.

We do not collect or store financial information, including bank details, card information, or UPI credentials.

4. How We Collect Information

Your information is collected:

• Directly from you during order placement
• During communication with us
• Automatically in limited form for system functionality and security

We do not use advertising trackers, profiling tools, or behavioral analytics systems.

5. Purpose of Data Processing

Your information is used strictly for:

• Generating order summaries or invoices
• Processing and coordinating orders
• Facilitating delivery through logistics partners
• Communicating with you regarding your order
• Ensuring platform functionality and security

We do not use your data for marketing, advertising, or profiling.

6. Data Sharing and Third Parties

We do not sell or rent your personal information.

Your data may be shared only in the following cases:

7. Payment Disclaimer

We do not collect, process, or verify payments.

All payments are made independently via third-party UPI applications. We are not responsible for:

• Incorrect payments made to wrong UPI IDs
• Payment delays or failures
• Fraudulent transactions outside our platform

Users are responsible for verifying payment details before completing transactions.

8. Data Storage and Retention

We do not maintain a permanent database of customer personal information within our application.

However, personal information may be temporarily processed and transmitted during order handling.

Order-related data may be retained by third-party partners such as logistics providers in accordance with their own policies.

9. Data Security

We implement reasonable technical and organizational measures to protect data during transmission and processing.

However, no system can guarantee complete security. Use of the Services is at your own risk.

10. Cookies and Technical Data

We do not intentionally use cookies or tracking technologies for analytics or advertising.

However, minimal technical cookies or logs may be used by browsers or infrastructure providers for essential functionality and security.

11. Children's Privacy

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

12. User Rights

Subject to applicable laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing

Requests may require identity verification. Some data requests may need to be directed to third-party processors such as logistics providers.

13. Third-Party Links

Our platform may include links to third-party services, including UPI applications.

We are not responsible for the privacy, security, or practices of such third-party platforms.

14. Limitation of Liability

To the maximum extent permitted by law, Bhagi's Kitchen shall not be liable for:

• Errors in user-provided information
• Payment issues outside the platform
• Delays or failures caused by third-party services
• Unauthorized access beyond our reasonable control

15. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in Telangana, India.

16. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted with a revised "Last Updated" date.

Continued use of the Services constitutes acceptance of the updated policy.

17. Contact Information